Privacy policy

Privacy Policy

Elan Solutions LLC d/b/a Elan Pure (“Elan Pure”) is dedicated to safeguarding the privacy and security of our customers and site visitors. This document outlines how we collect and utilize information about you.

Personal Information Collection:

When you visit our website, certain information about your device is automatically collected, including details about your web browser, IP address, time zone, and cookies installed on your device. As you browse, we gather information about viewed web pages or products, referral sources, and your interactions with the website, collectively referred to as "Device Information."

We collect Device Information through technologies such as:

  • Cookies: Data files with anonymous unique identifiers placed on your device.
  • Log files: Record actions on the website, including IP address, browser type, and date/time stamps.
  • Web beacons, tags, and pixels: Electronic files capturing information about your website browsing.

When making a purchase through the website, we collect Order Information, including your name, billing/shipping address, payment details, email address, and phone number. "Personal Information" in this Privacy Policy encompasses both Device Information and Order Information.

Use of Personal Information:

We use Order Information to fulfill orders, process payments, arrange shipping, and provide invoices/order confirmations. Additionally, Order Information is used to:

  • Communicate with you
  • Screen orders for potential risk or fraud
  • Provide information or advertising about our products/services based on your preferences

Device Information helps screen for potential risk and fraud, enhancing website optimization and user experience. With your permission, we use your personal data for marketing messages via email and/or SMS.

Opting Out of Promotional Communications:

You have the right to opt out of receiving promotional communications:

  1. Click the "Unsubscribe" link in any email.
  2. Text the single keyword command STOP to Elan Pure or click the unsubscribe link (where available) in any text message.
  3. Contact Elan Pure customer service to be removed from mailing, email, and/or SMS lists.

To correct/update details, contact us through the website or email

Sharing Personal Information:

We do not sell or rent personal data for marketing purposes. Personal Information may be shared with service providers (IT, delivery, marketing), credit reference agencies, fraud prevention agencies, law enforcement, and companies approved by you.

Your Rights and Data Retention:

United States residents can access, correct, or update their personal information. The California Consumer Privacy Act (CCPA) provides additional rights for California residents concerning their personal information.

Do Not Track:

We do not change our data collection and use practices based on Do Not Track signals.

Data Retention:

We maintain Order Information for our records unless you request its deletion.

Changes to Privacy Policy:

This privacy policy may be updated to reflect changes in practices or for operational, legal, or regulatory reasons.

Contact Information:

For questions, complaints, or more information about our privacy practices, contact us at hello@elanpure.com.